Director of Customer Services
Tania Leclerc was promoted to Director of Customer Services in March 2021. Her primary responsibility will be supervising and optimizing the entire order fulfillment process, in order to enhance customer satisfaction. She will be responsible for all outbound logistics (from warehouse to customer), all international shipments, as well as ensuring timely and accurate invoicing. Tania will be working closely with Sam Schibly over the coming months in order to ensure a smooth transition on Sam’s retirement in January ’22. Reporting to Tania is Sanne Houkes (Import – Export coordinator), who joined Lallemand in April 2021. Sanne will take over much of Tania’s non-LBDS duties in facilitating international shipments for other Lallemand Business Units and will also provide us with some backup when Tania is out of the office.